Question:

(a) In the process of developing an e-business strategy, it is important not to computerize the problem and, in this regard, the concept of Business Process Re-engineering (BPR) is very important. Discuss the importance of system analysis and specification in this process.

(b) Show the implications of technology change for people in an organization.

(c) More and more travelers are consulting the internet before choosing their next holiday destination. Describe how customer decision support systems can be of assistance to facilitate search and decision making.