Question 1:

(a) Operators across the supply chain in the tourism industry are increasingly having recourse to outsourcing. Discuss why and explain what are the obstacles they would face in the implementation of an outsourcing strategy.

(b) With the global economic slowdown and increasing competition in the travel industry, explain how knowledge management can be used by operators in the tourism industry to gain competitive advantage and generate new business leads.

Question 2:

(a) Show the e-benefits of management in the context of the travel industry.

(b) A Destination Management Company (DMC) decides to implement an e-business strategy. Describe the importance of Business Network Redesign in the supply chain management.

(c) Organizations are increasingly becoming networked to become more efficient. Describe what do you understand by a networked organization and outline the benefits of such an architecture.