Illustrations of intangible satisfactions

Illustrations of intangible satisfactions can be seen in social and psychological transactions involved increasingly with the work of National Health Service (NHS), charities, educational institutions and other non-profit organisations, like housing associations. These organisations not only increasingly recognise the need to communicate with different audiences but also perceive value in being seen to be 'of value' to their customers.

There is also evidence that some brands are trying to meet emerging needs of some consumers who want to know track record of manufacturers with respect to their environmental policies and actions. For instance, growth in 'Fair trade' products, designed to provide fairer and more balanced trading arrangements with producers and growers in emerging parts of the world, has influenced Kraft that it should engage with this form of commercial activity. Typhoo claims on its packaging: 'care for tea and our tea pickers'.