Question:

a) Recently there have been several instances in your organisation when confidential information about your products and activities has been obtained by rival firms. As a result, the Administration Manager has asked you to draft a memorandum to all office staff requesting their presence to a meeting in order to remind them of the need for maintaining security and confidentiality at all times, and outlining the procedures they should follow.

b) Elaborate on the advantages and disadvantages of using the memorandum as a medium of communication.

c) Identify one possible barrier to communication in each of the following methods, and explain how you would overcome each barrier.

(i) Telephone

(ii) Letter