How to measures customer satisfaction for the product, Project Management

Assignment Help:

Quality ultimately is calculated in terms of customer satisfaction.)

Surveyed before product delivery and after product delivery (and on-going on a periodic basis, using standard questionnaires)

Number of system improvement needs per year

Number of maintenance fix needs per year

User friendliness: call volume to customer service hotline

User friendliness: training time per latest user

Number of product recalls or fix releases (software vendors)

Number of production re-runs (in-house information systems groups)

 


Related Discussions:- How to measures customer satisfaction for the product

Describe the roles of the sponsor, Describe the roles of the sponsor. T...

Describe the roles of the sponsor. The sponsor’s role is to signify the organisation commissioning the project and to create the main business decisions relating this. The spon

The purpose of project management, QUESTION a) The purpose of project m...

QUESTION a) The purpose of project management is to achieve successful project completion with the resources available. Regardless of the method that is used to handle a projec

Use of both innovative approach in development process, Q. Use of both inno...

Q. Use of both innovative approach in development process? There are many major aspects that will sway the future trends in the development of new products. In the new millenn

Define how you would estimate the quality control, Define how you would est...

Define how you would estimate the quality control and familiarisation activity. Quality control can be added like a percentage on top of all 'doing' activity like creating prog

What are the purposes of budgets in risk management, What are the purposes ...

What are the purposes of budgets in risk management? The purpose of budgets: P   Planning R  Resource employment or responsibility accounting I   Integration and/o

What does mpmm contain, This product not only having more than 1000 pages o...

This product not only having more than 1000 pages of content explaining how projects should be undertaken successfully, but it also includes: 51 detailed project management temp

Management, Discuss management in Project Management

Discuss management in Project Management

To help local producers by restricting international trade, Attempts by a c...

Attempts by a country to help local producers by restricting international trade is known as   protectionism.

Corporate strategy of a multi-business organisation, Strategy is developed ...

Strategy is developed at different levels in large organisations. The process starts with the corporate strategy which is then translated into the strategy for the business divisio

Define the process of critical path analysis, Define the process of critica...

Define the process of critical path analysis. Process of critical path analysis: 1. Break down project within a logical sequence of activities to be finished. 2. Appro

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd