Intercultural communication is the method of sending and receiving messages between people whose cultural background leads them to interpret verbal and non-verbal signs differently.

a) Describe two main factors that contribute to the increasing importance of intercultural communication in the workplace.

b) Show four ways of how an individual may enhance intercultural sensitivity.

c) What do you meant by the term "high-context" and "low-context".

d) Describe how ethnocentrism affects intercultural communication, and describe possible solutions to overcome this factor.