Question 1:

(a) Discuss three different levels of Management.

(b) Differentiate between omnipotent and symbolic view of managers.

(c) Explain the different functions of Management.

Question 2:

"Expecting resistance to change is a normal phenomenon in any business environment today and it depends how effectively the Managers manage resistance".

With reference to the above statement discuss

(i) Five reasons why employees resist change.

(ii) Five factors that help to prevent resistance to change.

Question 3:

(a) Contrast effectiveness and efficiency as they apply to organisational performance. What happens when you have one without the others?

(b) A teamwork is a common arrangement within today's business organisation. Managers need to understand group behaviour and team concepts. To achieve this goal, what are the basic steps to ensure good teamwork and what are the stages of team development.

(c) List and explain traits that are associated with leadership.