Explain what is a breakthrough, Project Management

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Question:

(a) Joseph Moses Juran, the famous quality management consultant, put forward the concept of breakthrough sequence.

(i) Explain what is a breakthrough.

(ii)With reference to examples you are familiar with, discuss possible results of breakthroughs.

(b) Discuss the sequential steps in the development and implementation of a quality control system, illustrating each step with examples.

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