QUESTION

New Zealand refining Company refines bulk petrol and oil imported for use in this country. Due to its unique nature of its operation, it often needs specialist technical staffs that are not available in New Zealand. Every year an average of one or two migrants are recruited worldwide. These specialist technicians are in high demand globally and the company is registering a high employee turnover through years.

a) Explain the problem in this case study

b) Define the problem solving stages with respect to the case study

c) Using the case study, describe briefly the recruitment and selection process and its effectiveness.