Question 1:

‘Management by Objectives (MBO) can be used by managers to plan, control, coordinate as well as motivate'.

a. Show the main characteristics of an MBO programme.

‘Hawthorne Studies have been a major contribution in the evolution of management theories'

b. Explain the major aspects of the Hawthorne Experiment.

Question 2:

a. Show the main leadership styles.

b. Examine the view that managers vary their leadership style according to business circumstances.

Question 3:

a. Explain the Tuckman's five stage process of group development.

b. What are the factors affecting group performance?

Question 4:

a. Describe what you understand by the term ‘business environment'.

b. Describe how the different elements of the external environment may impact on business decisions.