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The local Publix Grocery has five regular lanes and one express lane (12 items or less only). Based on a sampling study, it takes 11 minutes on the average for a customer to go through the regular line and 4 minutes to go through the express line. The store opens at 9 am and closes at 9 pm each day. (I know these arent Publics normal hours, but it is easier to give it a 12 hour day).
Given the rate of technological change and global market pressures, there is considerable change and uncertainty in many organizations. Organizational value is determined more by
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Failure to anticipate and mitigate circumstances that might impede the success of change initiatives is why so many initiatives fail. From a business managers perspective, what doe
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