Question 1:

a) Discuss critically on :

i) barriers to communication within an organisation.

ii) ways to overcome these barriers.

(b) State

i) the principles and

ii) benefits of effective communication in an organisation.

Question 2:

Discuss critically the main forms of organisational communication.

Question 3:

i) Explain the importance of oral communication.

ii) Discuss effective techniques used in speaking and listening.

Question 4:

i) Define organisational communication.

ii) Explain the importance of feedback to Interpersonal communication

iii) Discuss the different approaches to conflict.