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Identify the front-room and back-room services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?
a. Hospital
b. Trucking firm
c. Grocery store
d. Appliance repair firm
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Describe the internal and external environments of 2 real world companies using an environmental scan. What competitive advantages does each company have and what strategies are ea
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