What is queuing theory in operation management, Operation Management

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What is queuing theory in operation management?

Queuing theory is usually seems a branch of operations management since the results can be used to plan for resources required to give a product or service. Illustrations include software intelligent agents monitoring call centre phone activity or direct or may CCTV monitoring of physical customer queues within a supermarket. Frequently viewed as that mathematically is restrictive to capable to model all real world situations precisely on it.

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