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QUESTION 1
You are required to
(i) explain the concept of benchmarking
(ii) identify and write short notes on the step involved in a benchmarking exercise
QUESTION 2
The 8 management principles form the basis of the ISO 9001:2000 Standard. You are required to demonstrate your understanding of 2 principles which necessitate communication, commitment and collaboration between people within an organisation
Question A List the different approaches to Quality. Describe Juran's views on Quality Question D a. Explain the factors determining the customer satisfaction.
Assigning the Class Number: Once the specific subject is formulated, assigning the correct Class Number can be done with the help of the classification scheme. But this process c
C l aims: Claims can be initiated by both parties involved. Claims are settled through negotiation, adherence to contract terms, or a mutually agreed adjustment in the contr
Subject Analysis: Subject analysis is one of the longest established forms of added value in information services. It extends to the intellectual processes of indexing, classi
Reader Activity Area in library building-library management Reader Depending on the size and nature of the library, there may be one or more reading rooms. A reading room for
Finishing: Finishing is the final process of making the binding more artistic and attractive. This includes: preparation of the leather covering imaginative design f
HRD Process HRD is a continuous process and not merely a set of planning, and setting of mechanisms, instruments, techniques, etc. The mechanism and techniques such as perfor
Objectives of INFLIBNET The main objectives INFLIENET are as under: To evolve a national network of libraries and information centres in the country and to improve info
A d v antages of an EPM System Let us now see some of the advantages of EPM are: One of the key rewards of converting to an EPM system is that projects have superior
VALUE OF INFORMATION SERVICES: At the outset, it must be emphasised that there is no consensus of opinion among information scientists and professionals regarding the "concept
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