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QUESTION 1
You are required to
(i) explain the concept of benchmarking
(ii) identify and write short notes on the step involved in a benchmarking exercise
QUESTION 2
The 8 management principles form the basis of the ISO 9001:2000 Standard. You are required to demonstrate your understanding of 2 principles which necessitate communication, commitment and collaboration between people within an organisation
QUESTION Rural tourism represents a merging of perhaps two of the most influential yet contradictory features of modern life. Not only are the forces of economic, social, cultu
LIBRARY EQUIPMENT IN PHYSICAL PLANNING OF LIBRARY IN LIBRARY MANAGEMENT Most of the equipment used in the library is standard office equipment, sometimes adapted library use.
Question 1: (a) Explain the basic philosophy behind quality management systems such as those specified in ISO 9000:2000 series. (b) Discuss how an effective quality manageme
I ncentives These are rewards given when vendor/contractor exceeds your expectation. Incentives should increase contractor?s profit. Incentives can be categorised as:
Arrangement of Documents in Libraries: Until the end of the 19th century library collections were small in size. Not as many subject fields had developed as one notice now, an
Question 1 What is logistics? Explain the six key phases in the evolution of a logistic organization Question 2 Explain the "Quantity Count Methods" Question 3 Briefly e
Supplies The supplier is responsible for the delivery of goods/services that are ordered/contracted to him as per the order. However, purchaser has to ensure the goods are del
Question 1 Negotiation is a one phase process. Evaluate this statement. Question 2 Mr John, the Managing Director of your institution has come across the term ‘mediati
Government Publications: Government publications come from all branches, divisions and levels of government. They embrace the entire universe of information, as there are ve
Question 1 Write a long note on the various kinds of listening 2 Write a note on non-verbal communication and the categories of non-verbal communication
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