1. What are the four functions of management? Define them. How do these functions relate to the goals of an organization? What is the relationship of efficiency and effectiveness to organizational performance?

2. Define the levels of management. Explain the amount of tie the three levels of managers spend in relation to the four functions of management.

3. Define and discuss: a) restructuring; b) outsourcing; c) empowerment; and d) self-managed team.

4. Define and discuss managerial skills in relation to the levels of management.

5. Define competitive advantage and discuss competitive advantage in terms of building blocks