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Problem 1
Many surveys have been carried out over recent years to try to evaluate why customers are lost. While the answers may vary by customer and organisation, survey after survey highlights similar reasons and trends. So the big question remains which is, why are customers lost?
Problem 2
(a) Many businesses spend about 75 per cent of their marketing budget in search for more new customers. The cost of this marketing mistake is a negative effect on profits. Why is it a marketing mistake?
(b) Give examples of Good Service and examples of Bad Service?
Question: (a) What are the quality dimensions a consumer looks for in a product? (b) Deming's 14 points plan is a complete philosophy of management. Give an outline of ten
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Tangible and Intangible Value The value which communities create includes the tangible results like the standard manual, the improved skills or the reduced costs through faster
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DMAIC process DMAIC was introduced by Motorola to help improve the business processes and also to increase the profitability. It can be defined both as a methodology
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types of manufactring systems in operation management
Cutters Rules - british museum cataloguing rules: Cutter, Charles Ammi. Rules for a Dictionary Catalogue. - 4th ed., rewritten. - Washington D .C.: Government Printing Office, 1
If you were one of the other foreman, what could you do to make Rajinder''s transition easier.
QUESTION a) Outline four major benefits of ERP implementation. b) 'An ERP integrates the organization as one functional unit'. Briefly explain the meaning of this statement.
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