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Problem 1
Many surveys have been carried out over recent years to try to evaluate why customers are lost. While the answers may vary by customer and organisation, survey after survey highlights similar reasons and trends. So the big question remains which is, why are customers lost?
Problem 2
(a) Many businesses spend about 75 per cent of their marketing budget in search for more new customers. The cost of this marketing mistake is a negative effect on profits. Why is it a marketing mistake?
(b) Give examples of Good Service and examples of Bad Service?
Information Services: In that part we shall discuss eight types of information services: Current Awareness Service (CAS) Selective Dissemination of information (SDI)
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QUESTION 1 (a) In many parts of the world, health problems and diseases have been caused by discharging untreated or inadequately treated wastewater. Discuss comprehensively p
In the early October, Gaetan Ah Kong, the owner of Chez Gaetan catering company, came into the service manager's office beaming. "We got the MUT party", he said enthusiastically wh
Question 1 Explain the components of learning and also classical conditioning theory in brief Question 2 Briefly discuss the decision-making models(any three) Quest
Kinds of Library Classification: When entities are books or other items of information, their classification is called Library Classification. Library classification has also
ORGANISATION OF DOCUMENTATION: The documentation and information centres at local levels that are attached to individual R&D institutions, business houses, industrial enterpri
Question 1 Explain the importance of Organisational development to managers. Describe the characteristics of Organisational Development Question 2 What is meant by Organisati
QUESTION 1 (a) Compare and contrast the quality culture in a traditional and a TQM organization (b) What do you understand by the PDCA cycle? QUESTION 2 (a) Discuss
A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteei
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