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Customers are surveyed every three months to determine how satisfactory the bank services are to customers. Areas of deficiency are identified policies are reviewed and corrective actions are take to change operations and modify the nature of the services delivered. Charts monitor the accuracy of customers accounts and are updated weekly to show trends. Operating procedures are reviewed and corrected to bring deficiencies into an acceptable range.
QUESTION (a) Explain how a commercial bank normally derives its profits. (b) The business of banking entails risk taking to achieve return on investment since profits are co
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What are the basic principles for humane treatment of human subjects in research?
Given the fact that a firm survival depends on its capacity to create value, and value is defined by customers (Day, 1990), marketing makes a fundamental contribution to long-term
What six stages should you go through in preparing an effective outline for a presentation?
QUESTION 1 Elaborate on the communication skills that you believe employees should possess in order to ensure that customers are satisfied with the services provided by organis
RULES OF DECISION
(a) Cultural diversity have to be preserved and promoted, as the lack of knowledge, appreciation and understanding of other cultures often cause conflict and hate between people. S
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