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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
in the context of motivation; level refers to----------- 1.an individual choice when present with a number alternatives/2.the consequences of an individual behaviour/3.the amount o
Public sector unions now account for more than half of union members, while the private sector accounts for less than half. Why has this change occurred?
1. Investigate: Consider the operations of your own organisation (or another with which you are familiar) and report on how its operational processes are designed. From your readi
Which of the following is not a characteristic that distinguishes services from goods? Service jobs are unskilled A service is intangible Services are perishable Services are heter
Identify a legal topic associated with the UK's HR that impedes compliance, innovation, growth, and sustainability. Please make sure that the legal topic is in reference to Unite
Illustrate the examples of the queuing theory in operation management? Example of Queuing theory, a mathematical study of the formation of waiting queues or lines (physical or
Fully describe relationship between planning and organizing. Explain how the controlling function does or does not relate significantly to the planning function.
Q. Explain the ordering of the purchasing department? Ordering is the responsibilities of a purchasing department: a. Negotiating along with suppliers b. Placement of ord
Why should a first-line supervisor understand the organization's objectives?
1.What purpose do they serve under a performance management system? 2.Performance appraisals are they necessary or not? 3.What to do if an performance appraisal is unsatisfac
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