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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
A decision maker has the following utility function. Payoff Indifference Probability 250 1.00 200 .90 100 .80 50 .50 -50 0 What is the risk premium for
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Factors contributing to competitive rivalry include A) The corporate attitudes toward marketing strategies B) Nature of the product and homogeneity of market C) The suppor
What should a manager do with someone who has high job satisfaction but is a low performer? Describe the communication process used by managers.
Provide two examples of current leaders and describe how they demonstrate their leadership characteristics. What separates these characteristics from management techniques? How eff
Economic Feasibility and Behavioural Feasibility Economic Feasibility The value added by the job should exceed, by an acceptable margin, the costs incurred in carrying o
1.Read the following case: 'Mr Soft n Cool Gelato' is an Ice Cream business owned by Alfredo and Guido Corleone. Since they started the business 18 years ago the firm has expan
In what way can contract manufacturers consider themselves service providers? Hasn't Nike been doing this for years? What's the difference?
Weekly sales of copy paper at Cubicle Suppliers are in the table below. Forecast week 8 with a three-period moving average and with a four-period moving average. Compute MAD for ea
Answer the following questions on the Topic of The History of the American Corporation 1. Describe what is the rule of law and its importance on a successful capitalistic socie
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