Question 1:

(a) Describe the contribution of FOUR fields to Organisational Behaviour.

(b) Describe what do you understand by the following terms:

(i) Roles
(ii) Perception

(c) With reference to an organisation of your choice, write a guideline for your staff on how to avoid interpersonal clashes due to differences in perception.

Question 2:

(a) (i) Why do you think that organisational culture is important? Use specific examples to illustrate your answer.

(ii) Explain the factors influencing the culture of an organisation.

(b) You are a newly appointed Human Resource Manager working for ABY Co. Ltd which sells second hand imported cars and spare parts.

Discuss the factors which contribute to group / team cohesion in the above organization.

(c) Outline the drawbacks to creating a very cohesive team / group.

Question 3:

(a) Management is about authority and leadership is about power.

(i) From where do managers derive their authority?

(ii) From where do leaders derive their power?

(b) (i) Explain why are managers reluctant to delegate their authority.

(ii) Why do you think that delegation is necessary?

Question 4:

(a) Discuss the various leadership styles that you are familiar with. Use examples from your own organization or any organisation of your choice.

(b) Evaluate Blake and Mouton as a motivational model.