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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Question 1 i) Explain the principles and importance of Quality ii) Differentiate between Quality Control and Quality Assurance Question 2 QFD is a customer driven planni
QUESTION 1 Explain clearly the meaning of the following- (a) Collective Responsibility of Ministers (b) Individual Ministerial Responsibility QUESTION 2 "Some pol
Question 1 Explain the role of information in decision making Question 2 Explain how businesses can gain competitive advantage from managing information Question 3 Expla
Question: (a) IT Service Support within the ITIL framework is divided in a number of processes. Compare and contrast the following processes: i. Incident Management and Prob
Selection Procedure: There can be two sets of operations in the selection of periodicals: those relating to continuing titles, and those relating to new titles. i) Continuing
FUNCTIONS OF DOCUMENTATION AND INFORMATION CENTRES: In general, a documentation or an, information centre brings to the attention of specialist users the current as well as r
QUESTION 1 Business policy aims to meet the organisation objectives by maintaining or increasing market share and diversifying or with meeting any financial, political or statu
Question 1 Define Entrepreneurship. What are the types of entrepreneurs? Explain the importance of Entrepreneurship Question 2 Explain the entrepreneurial process in de
SELECTION TOOLS: NON-PRINT MATERIALS The production and distribution of non-print materials, is a recent development and therefore not as well organised as in the ease of prin
QUESTION 1 Porter's five forces model of competition identifies the main sources of competitive forces and assesses the strength of the forces to help the organization craft be
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