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QUESTION 1
E. Deming who was a quality guru stated that management need to adopt the 14 points philosophy. You are required to identify and explain these 14 points
QUESTION 2
Identify and explain the dimensions to be used for evaluating the quality of a
(a) A product
(b) A service
QUESTION 3
The new version of the ISO 9000 series is based on 8 management principles. You are required to explain the following 3 principles
(a) Customer focus
(b) Employee involvement
(c) Leadership
Online Database Services: We shall be referring to online databases. Most of the well-known indexing and abstracting services are now available both in the print form and in t
K e y concepts of management The Key concepts of management in Six Sigma are Critical-To-Quality (CTQ), defect, process capability, variation, stable operations and Design Fo
DOCUMENT SELECTION: You have seen that acquisition work includes three distinct phases of activities. Document selection is the first phase. There are two aspects in document
T he merger process We learnt how to aligning M and A with corporate strategy. Now, let us study how the merger process takes place. The merger process is carried out in two w
FORMAT In the Unisist reference manual 'a (machine readable) bibliographic record is defined as a collection of information which pertains to a single document and which is s
Loss of Books - STOCK VERIFICATION Loss of Books Loss of books is inevitable in open access libraries wherein the users have the freedom to browse through books, though a
R easons for quality improvement The Quality Improvement helps the organisation to continuously improve the quality of the product or the service. The quality improvement can
(a) Discuss and determine the following statement: Emergent change does not provide a coherent alternative to Planned change but merely gives an umbrella for those who oppose it.
Constraints: This unit calls for a comprehensive and thorough treatment to cover the various aspects of history and development of library catalogue codes. However, such a tho
S ocial structures as a management tool An understanding of the type of social structure which can take the responsibility of nurturing the learning, developing the competenci
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