Question 1:

(a) ‘Decisions should be thought of as a means rather than ends. They are manager's responses to problems and the results of a process of thought and deliberation'. Explain the steps to rational decision-making

(b) In everyday life managers are compelled to take ‘satisfying' decisions. Discuss the limits to rational decision-making.

Question 2:

‘Ethics are used by managers as guidelines in making decisions that affect employees, the organization, consumers, and other parties'. Explain this statement by making reference to the different types of workplace deviance

Question 3:

(a) Identify the different kinds of teams within an organization. Illustrate your answer with relevant examples

(b) The formation and importance of work teams within the organisation is essential. Discuss the different work team characteristics.

Question 4:

‘Contemporary managers must consider the issue of quality of work life when designing jobs. The issue reflects society's concern for work experiences which contribute to the personal growth and development of employees'. Describe, with examples, the different methods for job design commonly used by managers.