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Question 1:
(a) Describe briefly the services/operations included in the Rooms Division Management of a first class hospitality establishment.
(b) Discuss the key concepts that a unit manager would apply to manage service quality at his unit
Question 2:
(a) Discuss the importance of culture in hospitality management.
(b) Discuss the necessity to have a management and corporate culture within the tourism and hospitality industry.
Question 3:
(a) What are the elements determining a tourism product?
(b) Which sectors and services of the hospitality industry are closely related to the sectors and services of the tourism industry?
Question 4:
Describe the following concepts: (i) Managerial environment (ii) Total Quality Management
Quality Control If one goes to buy a product like a refrigerator or a color television or a washing machine, the first thing he would generally do is to have a good look at the
explain the food & beverages control cycle in details
QUESTION 1 You are required to (i) explain the concept of benchmarking (ii) identify and write short notes on the step involved in a benchmarking exercise QUESTION 2
PROBLEMS OF DDS AND ROLE OF INTERNATION ORGANISATION: Copyright issues, non-availability of publications and restrictions imposed on the storage and delivery of documents elec
Arranging Personnel: Planning for periodicals / serials selection should also cover the personnel or human factor. The people involved in the selection process are the librari
Problem: According to Bush's management models of schools, the formal models dominated the early stages of theory development in educational management and the other models dev
QUESTION 1 Implementation of selected strategies is a phase in the strategic management process. Discuss the key issues that need to be considered in this phase. QUESTION 2
STYLE OF A RESEARCH REVIEW: The review must be brief but complete in itself. Systematic review should be considered. The review should use statements of opinions, sparingly,
Contract Performance Here let us see the final stages of completion of a contract. M onitoring You should closely monitor the performance of the consultant. This could
Intercultural communication is the method of sending and receiving messages between people whose cultural background leads them to interpret verbal and non-verbal signs differently
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