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Question 1:
(a) Describe briefly the services/operations included in the Rooms Division Management of a first class hospitality establishment.
(b) Discuss the key concepts that a unit manager would apply to manage service quality at his unit
Question 2:
(a) Discuss the importance of culture in hospitality management.
(b) Discuss the necessity to have a management and corporate culture within the tourism and hospitality industry.
Question 3:
(a) What are the elements determining a tourism product?
(b) Which sectors and services of the hospitality industry are closely related to the sectors and services of the tourism industry?
Question 4:
Describe the following concepts: (i) Managerial environment (ii) Total Quality Management
QUESTION 1 Successful privatization rests on government's ability to manage the process of change. Discuss the institutional requirements for successful privatization and the r
The student selects one of the major theoretical perspectives on change discussed in the course and produces a research paper on the topic. The objective is to take the topic past
Case Study Royal Blue the national passenger carrier for commercial flight, appointed a new advertising company, Amadeus. Amadeus was hired to spearhead a more customer orien
Interval Measurement: It is a scale based on equal units of measurement indicating how much of a given attribute is present in the subject. It exhibits equal differences ia
Question 1 Negotiation is a one phase process. Evaluate this statement. Question 2 Mr John, the Managing Director of your institution has come across the term ‘mediati
QUESTION 1 Apply Porter's Five Forces Model to UTM explaining how it can be used by the University to assess the attractiveness of the Tertiary Education Sector QUESTION 2
Specimen of a Binding Register: Libraries keep a regular binding register or cards which carry all particulars of books sent for binding. This is required not only for maintai
Selective Dissemination of Information (SDI): The SDI is a type of current awareness service, the objective of which is to keep users of the system informed of new development
McM Cog is a supplier of industrial parts. Most orders are received at a call center. The call center currently has 10 phone lines total, i.e., a maximum of 10 callers may be in t
define,fuctions, principals, and introduction,how to speculation
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