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QUESTION 1
Personal attitudes can have a key bearing on how individuals function within organizations. Attitudes may reflect in either positive or negative behaviours
(a) What is an attitude?
(b) Discuss the importance of attitudes, beliefs and values among members of a welfare institution
QUESTION 2
It is generally agreed that communication is the structure on which human relations are built. Communication affects our behaviour and human relations, and the quality of communication has a direct effect on the performance of individuals within organisations
(a) What is effective communication?
(b) Explain the importance of effective communication in the management of welfare institutions
QUESTION 3
Discuss the issues management will have to face when managing a public Welfare Institution as opposed to a Private Welfare Institution
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