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You have just been appointed as Public Relations Director of a service sector organization and first assignment is to make a crisis communication plan.
The subsequent elements should be included in the plan; handling of the Media, crisis communication team, preparation of news release, designated spokesperson among others. You should also point out how your organization's response to a crisis will vary from defensive to accommodative.
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Question 1: (a) Define and explain the term management. (b) What are the roles of managers in an organisation? (c) Rather than managers, organisations require leaders. D
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