Problem 1:

Describe the seven Baldrige criteria

1. Leadership
2. Strategic planning
3. Customer and market focus
4. Measurement, analysis and knowledge management
5. Human resource focus
6. Process management
7. Business results

Problem 2:

What is the role of inspection?

• Explanation
• Importance of inspection today
• Activities included in inspection

Problem 3:

How to cultivate communities of practice?

• explanation
• principles
• conclusion

Problem 4:

Describe the necessary steps to be taken while developing a project management structure

• properly design organisation chart
• ensure effective interaction and integration among the entire major project participants
• design aproject structure that will meet the various project needs at different phases of the project
• facilitate the interaction of people