Question 1:

(a) (i) Define organization behaviour.

(ii) Describe the various fields of organizational behaviour and explain their contributions to Organisational Behaviour.

(b) Power is the ability to direct or modify the behaviour or attitudes of another person- the ability to influence

(i) From where do leaders derive their power?

(ii) Describe why managers are reluctant to delegate their authority?

Question 2:

(a) Explain with examples, what do you understand by the following terms:

(i) Perception
(ii) Roles
(iii) Job satisfaction

(b) As a manager, what are the guidelines that you would give to your staff in order to avoid interpersonal clashes due to differences in perceptions?

(c) Explain how personality factors affect work behaviour.