Customer relationship management, Marketing Management

Assignment Help:

Customer Relationship Management

Customer relationship management (CRM) has been described narrowly as a customer database management activity.

Customer relationship management "is the full process of maintaining and building profitable customer relationships by delivering greater customer value and satisfaction?"

1).  Currently,  customer  relationship  management  is seen  as  the  total  process  of  maintaining   and building  profitable  customer  relationships  by  delivering  greatest  customer  satisfaction and value  .

2). Traditional marketing practices targeted on attracting new customers instead of retaining existing ones. The move currently, however, is toward building long-term relationships along customers and other stakeholders.


Related Discussions:- Customer relationship management

Functions of headlines, Functions of Headlines:- To pull attention ...

Functions of Headlines:- To pull attention of audience To highlight major features of the product To give major message of the ad in brief To stimulate interest

Swot analysis , Antonio's Choice Garlic is a sole proprietorship that g...

Antonio's Choice Garlic is a sole proprietorship that grows and sells premium garlic to retail stores.  This company was formed to fill a vacant niche in the garlic industry.  Garl

Intensive and selective distribution strategy, Question 1: You work in ...

Question 1: You work in a travel agency. Recently published market research has revealed the existence of a variety of different types of customer who book package holiday.

Open cover-policies, Open 'Cover: Open Cover is an insurance arrangement d...

Open 'Cover: Open Cover is an insurance arrangement designed specifically to the need of those firms which have substantial import/export turnover and frequent transactions. Such

Functions of research of marketing, What is function of research of marketi...

What is function of research of marketing? Functions of Research of Marketing: This means the intelligence service of organization marketing research assists in analyzing

Products and services - core marketing concept, Products and Services ...

Products and Services Marketing Offers-Services, Products and Experiences Companies introduce needs by putting forth a value proposition, a set of benefits that the

Exam, If a company were to follow a strategy of product adaptation-communic...

If a company were to follow a strategy of product adaptation-communications extension in a foreign market, an example of a product category that would fit this strategy would be __

Marketing plan, Marketing plan for a "global" Airline company that is local...

Marketing plan for a "global" Airline company that is localising the global. e.g. Lufhtansa in nigeria

Service marketing, how was the need for this product identified?

how was the need for this product identified?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd