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Competence - Customer Satisfaction and Service Quality
Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.
Disney entered Europe with several incorrect assumptions and poor research. Identify the problems that arose and how Disney should adjust for the immediate situation and what shoul
Calculate row or column penalty we take two values namely the minimum and 2nd minimum? If 4 4 5 occurs in a problem, we choose 4 as a minimum and 5 the 2nd minimum why not another
North West Corner Rule: Step1: The first assignment is made in the cell occupying the upper left hand ( north west ) corner of the transportation table. The maxim
Q. Explain the concept of the quality of assurance system? Quality assurance is a systematic and planned action to give adequate confidence which a product or item conforms to
Why should one study operations management?
How has an understanding of consumer behaviour helped Groupon grow from 400 subscribers in Chicago in 2008 to 60 million subscribers in 40 countries today? What is the Groupon Prom
Describe the U.S. role in the world economy.
What is Lean Six Sigma, please explain and give examples, thanks
Complete additional investigation on the JIT and EOQ models. Discuss which of the two inventory models is better and why: Economic Order Quantity or Just-in-Time?
How can performance cycle variance be controlled?
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