Competence - customer satisfaction and service quality, Operation Management

Assignment Help:

Competence - Customer Satisfaction and Service Quality

Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.


Related Discussions:- Competence - customer satisfaction and service quality

Explain grievances handling, Explain grievances handling. Grievances H...

Explain grievances handling. Grievances Handling: Individual workers generally have some complaints termed as grievances against the working rules of the business enterprise,

Explain large regional hospital systems and research, Case Scenario: Hearts...

Case Scenario: Heartsong LLC. Heartsong LLC is a designer and manufacturer of replacement heart valves based in Peoria, Illinois. While a relatively small company in the medical de

Explain major strategic operational competitive dimension, Which of the fol...

Which of the following is not a major strategic operational competitive dimension that forms a company's competitive position?

Depict an activity on arrow network, Project involves 12 activities and the...

Project involves 12 activities and the precedence relationship is provided below in brackets. (1) Draw an activity on arrow network to represent the project tasks and their depende

Define the critical path, The following is a table of activities associated...

The following is a table of activities associated with a project at Bill Figg Enterprises, their durations and what activities each must precede: Activity Duration (weeks) Prece

A budget is using which manager who is using spreadsheet, a budget is using...

a budget is using which manager who is using spreadsheet software to prepare department budget is using which managerial skills according to Katz/1.human/ 2.technical/3.conceptual/

Explain public sector unions, Public sector unions now account for more tha...

Public sector unions now account for more than half of union members, while the private sector accounts for less than half. Why has this change occurred?

Explain lean approach to supply chain management, Does a Vendor Managed Inv...

Does a Vendor Managed Inventory system support a "lean" approach to supply chain management? Explain

Explain benifit program in a large organization, How would you oversee the ...

How would you oversee the design (or redesign) of a benifit program in a large organization? What issues would you consider?

Explain cellular production is often conducted in a u-shaped, Cellular prod...

Cellular production is often conducted in a U-shaped (horseshoe-shaped) cell, rather than the rectangular cells shown in Figure 2.7b. What might be the advantages of this U shape?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd