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Competence - Customer Satisfaction and Service Quality
Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.
critically discuss the total operation system, policies and practices of an organization
Explain what Logos, Ethos and Pathos are and their relevance to being understood. Also discuss their preferred order of use. Construct an example following this model. Grading r
What triggered the new product strategy at Minnesota Biolabs? 2. What prediction would you make for the success of getting the country general managers in Europe and Japan to adopt
1. What are the common characteristics of all companies? Can a manager have operation responsibilities? Explain. What are three characteristics that a manager must have to be succe
Solve the following problem for the optimal number of clerks: There are approximately 300 customers shopping in Fackert Department Store in Mexico City between 9 a.m. and 5 p.m.
Which of the following is the most important factor in determining a company's unit sales and market share of private-label footwear in a particular geographic region? a The len
Traditional learning methods include lectures, hands-on, on-the-job training, self-directed learning, apprenticeship, case studies, business games, role plays, behaviour modelling,
Race One Motors is an Indonesian car manufacturer. At its largest manufacturing facility, in Jakarta, the company produces subcomponents at a rate of 300 per day, and it uses these
In operations management, as in life, a balanced approach is often the best policy. One of the best examples of the benefits of this in operations management is the "lean approach"
Explain Upward Communication. Upward Communication: It moves in the form of feedback from subordinate to the superior. It takes the forms of: - Reports through Subordinat
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