Carl thor - performance measures, Operation Management

Assignment Help:

Carl Thor - Performance Measures

Carl Thor (1994) highlights the 'family of measures' concept and the alignment of measures across a company. He describes five measurement categories:

  • Profitability
  • Productivity
  • External quality (measured by customer satisfaction)
  • Internal quality (measurements of efficiency and waste)
  • Other quality (measurement of innovation, safety and company culture).

 

Thor suggests that each department in the organisation should have some measures that are unique while others are related to shared goals. He describes a weighting system to aggregate a number of measures into a single overall measure of company performance.


Related Discussions:- Carl thor - performance measures

Explain how can advertisers use the vals information, How can marketers use...

How can marketers use the VALS information to serve consumers better? Name five types of products or services for which the VALS information would be particularly useful. Explain.

Compute a regression line and forecast the demand, The number of heart surg...

The number of heart surgeries performed at Heartville General Hospital has increased steadily over the past several years. Use the data below to calculate a regression line and for

Explain what are the implications of the connection, How critical is Vision...

How critical is Vision to Strategy and in your experience, how well has your organization%u2019s vision (assuming one is in place) been connected to the organizational strategy?

Explain what is an industry, What is an industry? (a) Industry is a grou...

What is an industry? (a) Industry is a group of diverse businesses under common owners. (b) Industry is a group of firms whose products have same and similar attributes such

Explain what is the makespan and machine idle time, Sequence the jobs shown...

Sequence the jobs shown below by using the Gantt chart. Assume that the move time between machines in one hour. Sequence the jobs in priority order 1,2,3,4. Job Work Center/Machine

Compare the traditional and matrix organization, Compare and contrast the t...

Compare and contrast the traditional and matrix organization. What are its advantages and disadvantages of the matrix organization?

Connected flow and disconnected flow system, Connected Flow and Disconnecte...

Connected Flow and Disconnected Flow System Such systems deliver very low unit costs, they are vulnerable; because of the absence of work-in-progress buffers, if one process f

Explain management''s responsibility regarding risk, There is a puzzle in r...

There is a puzzle in regard to risk. What is management's responsibility regarding risk? At what level(s) does each aspect of risk management lie?

Explain what are personality traits, 1. What are personality traits? Define...

1. What are personality traits? Define and discuss the Big Five personality traits. Define and discuss other personality traits that affect managerial behaviour. 2. Explain Rike

Explain risks associated with relying on imperfect, No one (or no organizat...

No one (or no organization) would make a decision based off of imperfect information. However, for a variety of reasons, many times organizations have had to function and make deci

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd