Analyze the crisis scenario, Other Management

Assignment Help:

In 2000, various instances were reported in which Ford owners with Firestone tyres were experiencing tyre blowouts ultimately causing around 150 deaths and over 500 serious injuries. Most of the accidents involved Ford Explorers, which had a tendency to flip when their tyres blew out. Not all tyres were defective. Only the 15'' ATX, ATXII, and Wilderness model had proven to be defective. Thus, Firestone suffered significant damage to its brand name as a result of the defects. The defects were the source of the crisis, but Firestone required poured salt on its open wounds by managing the crisis poorly. Ford and Firestone both denied responsibility for the accidents. Ford claimed that the accidents were caused by the defective tyres while Firestone claimed Ford was at fault for installing the tyres improperly.

Analyze the crisis scenario and critically assess the six type's responses and argument on the most plausible responses?


Related Discussions:- Analyze the crisis scenario

Sewing materials - binding materials, Sewing Materials - binding materials:...

Sewing Materials - binding materials: Thread: Sewing is the central operation in binding. The life of binding depends very much on the kind of sewing and the material used f

What are the main styles of negotiation, Question 1: What are the alter...

Question 1: What are the alternative ways in which a decision can be made that affects the parties involved? In what ways will negotiation be seen as a tactical contest?

MIS, assignment 3000 word how much cost MIS

assignment 3000 word how much cost MIS

Negotiation is a one phase process, Question 1 Negotiation is a one pha...

Question 1 Negotiation is a one phase process. Evaluate this statement. Question 2 Mr John, the Managing Director of your institution has come across the term ‘mediati

Explain business travel market and the leisure travel market, Question 1: ...

Question 1: National and International economic trends tend to have an influence on the demand for the hospitality industry. Discuss six (6) main measures that the hotel sector

Information transfer processes, Information Transfer Processes: This s...

Information Transfer Processes: This section is intended to take note of (a) the information transfer process among the users of information on the subject; (b) the informatio

What do you understand by preventative legal management, Question 1: In...

Question 1: In terms of planning and developing a hospitality organisation, analyse the scope and benefits of a feasibility study. Question 2: Internationalisation is

Need for information , NEED FOR INFORMATION   Everybody needs informati...

NEED FOR INFORMATION   Everybody needs information for some purpose or the other. When you want to travel, you need information about routes, timings of the transport services,

Organizational behavior, what type of errors would you be prone to make whi...

what type of errors would you be prone to make while making these judgement towards goofing employees?

Explain the essential training required for all your staff, Question: Y...

Question: You have been appointed as the Estate Manager of La Gaulette Integrated Resort. The project has just started and you have been appointed during the construction phas

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd