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30137341, Strategic Management

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#questatra is the world''s third oldest car company, and produced a number of rather advanced streamlined cars during the course of its production run. Because spare parts and manuals are hard to find for these cars, a group of owner/enthusiasts has pooled their resources and hired a shed to hold them all, charging a joiner''s fee for new members to defray costs. Members can get photocopies of technical documents, or buy spare parts such as bearings and seals from the Spares Pool when they are needed. A serious problem they face is that the organisers of the Spares Pool are getting older, and want to take a less active role in running the Spares Pool, while the newer members (despite their enthusiasm) are not as knowledgeable about what model of what car needed what part. In addition, the mechanics who have worked on the cars are all retiring, so the Spares Pool organisers are very keen on making videos of them doing standard overhauls of the motors, gearbox, steering, brakes and suspension with a view to making the knowledge more widely available. They have a large number of photographs, and they also have schematics that have come from the manufacturer. All of this information is being kept on a spreadsheet, which is maintained by the founders in rotation on their different computers. They have often had a problem working out which one is the latest version, and this has caused problems with lost parts etc in the past.ion..

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