You are not able to give a tangible restitution as you

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Reference no: EM13392105

You're an employee in accessories of a department store. A customer complains about your lack of silk scarves after she saw an advertisement in the newspaper. You are unable to provide a tangible restitution as you aren't management. Knowing the concept of procedural fairness, what else could you do to satisfy your customer?

A. Make a note to the manager in front of the customer about the lack of merchandise.

B. Offer a rain check.

C. Call other stores to see if it is in stock and direct the customer to the other store.

Reference no: EM13392105

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