Reference no: EM133177646

The situation

The Queen's Hotel is located on the Toronto Harbour waterfront overlooking Lake Ontario. A Three Hat Chef has recently being contracted to take over the dining room, and so the hotel is being renovated in the expectation of attracting more guests. In the past, waiters have had to carry large, heavy trays and work with thick (break-resistant) crockery transporting it from a sideboard at the southern end of the dining room to the kitchen on the northern end. The sideboard is an old-fashioned style with a flat top at chest height and shelves with doors below. In peak periods employees are required to carry more plates on their trays and move frequently and quickly between the sideboard, kitchen and tables.

The task

Prior to promotion as Assistant Manager you were the Dining Room Supervisor and spent considerable time thinking about the WHS problems in the old dining room. You would like to see changes made to improve safety and efficiency and wish to develop a proposal for management arguing for change that also outlines the current problems and recommends specific changes.

Your task is to write the proposal for management. In your answer you should identify the hazards, evaluate the risks and recommend appropriate control measures to mitigate the risk.