Write an email refusing a customers request to waive a fee

Assignment Help Corporate Finance

Reference no: EM131309146

Write an email refusing a customer's request to waive a fee.

Imagine that you work for Bank of America's credit card division, and you're trying to resolve a complaint from a customer. Through an online form on the website, you receive a customer's message, requesting that the bank waive $75 of overdraft fees accrued over the past three months.

Your policy doesn't require you to waive these fees, although you have for some customers. However, you deny this customer's request for two primary reasons:

• The customer had similar overdraft fees in the previous quarter, so the customer is aware of these fees.

• The customer's account is overdue; a bill has not been paid in two months. Write an email to communicate your decision to the customer.

Reference no: EM131309146

Questions Cloud

Write a letter refusing a customer request for reimbursement : Write a letter explaining the decision. Present your rationale in a way that acknowledges the customer's concerns yet avoids paying for past repairs.

Risk of the communicating dissatisfaction : What are the risk of the communicating dissatisfaction to the union and or management? is it better to keep quiet and do your job without rocking the boat? ? what a personal values enter into your decision to either be proactive and communicate yo..

How macroeconomics is different from microeconomics : Explain briefly how macroeconomics is different from microeconomics. How can macroeconomists use microeconomic theory to guide them in their work, and why might they want to do so?

Write an email refusing a customers request for a refund : Write an email refusing a customer's request for a refund.- Exchange drafts with a partner in class and give each other feedback on the approach.

Write an email refusing a customers request to waive a fee : Write an email refusing a customer's request to waive a fee.- Imagine that you work for Bank of America's credit card division.

How do teaching principles, varied learning styles : How do teaching principles, varied learning styles (for both nurses and patients), and teaching methodologies impact the approach to education? How do health care providers overcome differing points of view regarding health promotion and disease p..

Features of the compensation system : If you were hired by a company such as Antle, would you feel comfortable working under the compensation system it has in place? Why or why not? Depending on your response, outline what features of the compensation system would make you the happies..

Identify basic causes for deficiencies in performance : Identify basic causes for deficiencies in performance. Which of these deficiencies can be Improved or eliminated through training?

Write an email about a pending lawsuit against the company : Write an email about a pending lawsuit against the company.- How much do people need to know? You may invent more information to give employees a full sense of what is happening.

User Account

All Pages