Write a letter refusing a customer request for reimbursement

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Reference no: EM131309150

Write a letter refusing a customer's request for reimbursement.

As the president's assistant at the Ford Motor Company, you received a customer letter. The customer complains that her Ford Escort is a "lemon" and has cost her over $3,000 in repairs over a two-year period after the warranty expired. She wants to be reimbursed $3,000. You cannot grant her request; however, you can offer her a credit for $1,000 toward the purchase of a new Ford car.

Write a letter explaining the decision. Present your rationale in a way that acknowledges the customer's concerns yet avoids paying for past repairs.

Reference no: EM131309150

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