With effective customer relationship management system

Assignment Help Operation Management

Reference no: EM132254550

1. True or False? With an effective customer relationship management system, all customers are recognized as being equally valued.

True

False

2. True or False? In a customer-responsive organization, it is important for employees to get supervisor approval when responding to customer needs.

True

False

3. True or False? Because pay-for-performance contracts require managing patient health, capturing loyalty is now more important.

True

False

4. True or False? At the core of the patient-physician relationship is the social bond that is created.

True

False

5. True or False? The majority fallacy is when all competitors focus on the same segment of the market.

True

False

6. True or False? Boutique clinics in health care that focus on wealthy consumers willing to pay out of pocket for services are an example of a niche strategy.

True

False

7. True or False? Micromarketing is focusing on segments that are smaller than the mass segments targeted by larger corporations.

True

False

Reference no: EM132254550

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