Will the call transcripts be better than call recordings

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Reference no: EM133938743

Question

Employee's privacy is the emplyer's job to monitor them. I believe it is not necessarily a breach of privacy but yes it could be seen from that point of view. All the employer's want their buisness to succeed and in order to do that they need to know the areas where they could do better and be more productive and that is the reason they monitor the calls with customers to know where mistakes were made and how do we correct it and the same goes for mails and other things monitored. The same thing should not apply to the employee's who are not communicating with customers or vendors and then I think it should be considered as a breach of privacy. I would like to know if there are other ways that this could be handled? will the call transcripts be better than call recordings?

Reference no: EM133938743

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