Reference no: EM132183480
1. Self-attribution explains why people are quick to accept praise and slow to accept blame.
a. True
b. False
2. When the CEO of the corporation, Matthew, gives feedback about important information, he always speaks as though everything is either black or white ? there is never a gray area. This "either-or" manner of language is best referred to as
a. aggressiveness.
b. resurfacing.
c. polarization.
d. jargon.
3. Which of the following statements about assertiveness is true?
a. It is the overpowering use of force to attain goals.
b. It is the ability to state your expectations in a non-threatening manner.
c. It is the use of avoidance techniques to evade communication.
d. It involves an emotional presentation to help you fulfill your goals.
4. As Joey's manager gave him new feedback about his job performance, which area of the Johari window most likely decreased?
a. Open
b. Blind
c. Hidden
d. Unknown
5. Social exchange theory asserts that
a. people who exchange ideas with each other become the most popular and important in an organization.
b. people weigh the benefits of relationships to the costs in order to determine the relationship's worth.
c. the best way to gain acceptance is to give in to what other people want.
d. whenever a person encounters a social situation, he or she must remember that their job is more important than establishing a relationship.
6. The conditions that control the degree to which you feel accepted and also control the emotions regarding the relationship compose the
a. communication immediacy.
b. organizational space.
c. communication climate.
d. perceptual windows.