Reference no: EM133901089

Assignment:

Pick two organizations that you interact with frequently (as a customer) and assess their culture by looking at the following aspects:

Physical Design (buildings, furnishings, parking lot, office or store design)-Where are they located and why? Where do customers and employees park? What does the office store layout look like? What activities are encouraged or discouraged by the physical layout? What do these things say about what the organization values?

• Symbols (logos, dress code, slogans, philosophy statements)---What values are highlighted? Where are logos displayed? Whose needs are emphasized? What concepts are emphasized? What actions are prohibited? What actions are encouraged? Are any artifacts prominently displayed? What do these artifacts symbolize? What do these things say about what the organization values?

Words (stories, language, job titles)-What stories are repeated? How are employees addressed? What do job titles say about the organization? What do job title say about the organization? Are jokes/ anecdotes used in conversation? What do these things say about what the organization works?

• Policies and activities (rituals, ceremonies, financial rewards, policies for how customers or employees treated) (Note you may be able to assess this one only if you are an employee or know the organization well). What activities are rewarded? Ignored? What kind of people succeed? Fail? What rituals are important? Why? What events get commemorated? Why? What do these things say about what the organization values?

• If you belong to the student organization, evaluate its culture. How would you describe the culture? How do new members learn the culture? How is the culture maintained?