Reference no: EM133581626
Choose TWO scenarios from the list below and write up your thoughtful respectful dialog with each 'patient' (or coworker) in regard to the issue mentioned in the scenario:
Scenario 1: When going over a patient's completed questionnaire, the medical assistant notices the patient has checked off the gender "female" when it seems obvious the patient is a male. Act out/describe how you would clarify gender (needed for accurate lab reference ranges for one thing), using respectful non-judgmental communication.
Scenario 2: Your primarily-white staff at the clinic is seeing many more patients of color lately due to an influx of refugees from other nations into our area. You hear a coworker make a racial slur within earshot of the waiting room. Describe how you would approach the coworker in order to promote an environment that is respectful of all races? What would you say to a patient who overheard her?
Scenario 3: The medical assistant is speaking with a patient who is a Seventh Day Adventist and doesn't eat meat as part of her religious beliefs. The patient's recent bloodwork shows she is slightly anemic; since she won't eat meat, how could you advise her to improve her anemia while remaining sensitive to her beliefs about meat?
Scenario 4: You overheard another medical assistant calling older patients "Honey" and you can see from their body language that many of them consider that a disrespectful title. The MA seems to be just "being friendly" and means no offense. Act out/describe what you would say to convince her that terms-of-endearment might be considered offensive to adults of any age.
Scenario 5: The patient and her little boy come into the office for care, but they have no insurance. Act out/ describe some steps you can take to provide the care they need and the information they may need, using words and body language that show you respect them regardless of their economic situation.
Scenario 6: An 18-year-old male patient arrives at the office with purple hair and facial piercings, fully black attire and smelling of cigarettes; he is asking for a strep test. Think about the biases you may feel seeing this individual based on his appearance. Then act out/describe how a professional medical assistant would speak with this adult patient using a respectful and professional tone.