What your restaurant can do to enhance the engagement

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Reference no: EM133498607

Task: Imagine that you are a manager in a local restaurant. There are many restaurants in town, making it a competitive business. You recognize that providing high quality, friendly service and having actively engaged employees is going to make the difference between your restaurant's success and failure.

Your management team decides to first address organizational citizenship and employee engagement as drivers of high quality customer service. The team next decides that it will be important to minimize dysfunctional employee behaviors if the restaurant is to succeed.

Question: Identify what your restaurant can do to enhance the engagement and citizenship behaviors of your employees.

Reference no: EM133498607

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