What you learned from chapters on communication and conflict

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Reference no: EM133465901

Case Study: Everyone will be in situations where there will be conflict or seeing things differently. This assignment will help you better understand how to navigate differences of opinions in a healthier way. I can help you better understand why conflict occurs and help you develop skills to engage in conflict in a way that produces the best results.

Question 1: DUE WEDNESDAY: In 250 words or more, describe what you learned from the chapters on communication and conflict. After carefully studying the assigned chapters. Be sure to copy the discussion questions in bold into your answer, then answer every part in NON-BOLD.

(a) Define conflict.

(b) Thoroughly describe the transactional analysis model (mentioned in the Conflict Chapter).

(d) Thoroughly describe your plan of action to build better respectful conflict resolution in the future.

(e) specifically, discuss (1) listening, (2) paraphrasing, (3) questioning, (4) empathetic listening, (5) non-verbal communication, (6) cultural communication, and (7) feedback (from chapter 4 too). Share with us your insights from the chapters on communication conflict. What stood out most?

Question 2: Describe in detail your specific plan of action for growth to build better relationships forged in trust. Share only what you feel comfortable with. Remember, in order to grow, you must learn to love who you are and know what you do not know about yourself.

Reference no: EM133465901

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