What was the actual conflict

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Reference no: EM134014052

Question

Defining the Conflict

1. Which people were directly involved in the conflict? How was each person affected?

Who:

How:

2. Who else was affected and how?

Who:

How:

3. What was the actual conflict? What were the perceived incompatibilities?

Conflict Process Analysis

Frustration Stage

4. What did you feel at the beginning and in the early stages of the conflict?

5. What made you feel this way?

6. How did you act as a result of these feelings?

7. What do you think the other people felt at the beginning and in the early stages of the conflict?

8. What makes you think this way?

9. How did they act as a result of these emotions?

10. After the conflict moved into the conceptualization stage, what other emotions or changes in your initial emotions occurred? Why?

Conceptualization Stage

11. What did you think the real conflict was? Why?

12. What do you now believe that the other people believed the conflict was? Why?

13. In what did you and others have serious differences: facts and information, goals and objectives, means and methods of action, standards and values, or a combination of these?

14. Describe the reason behind the following differences:

- Exposure to different data

- Different interpretations of the information

- Differences in your roles and position

- Different values and beliefs

- Cultural differences

- Different directions from someone else

15. After the conflict moved into the action stage, what new views of the conflict (conceptualizations) were held by those involved? Why?

Action Stage

16. How did you act specifically (and which of the five approaches to conflict were tried)? Why?

17. How did the other people act? Why?

18. After the conflict clearly was in the outcome stage, did anyone take any new actions aimed at resolving this conflict or changing any of the outcomes that followed?

Outcomes Stage

19. What happened to the quality of task accomplishment and efficiency of action as a result of the actions taken? Why?

20. What happened to the quality of the relationships among those involved?

Reference no: EM134014052

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