Reference no: EM133398525

Assessment - IFMA's Leadership and Strategy Course

What type of power is NOT used when exercising Position Power?

Information Power.
Representative Power.
Reward Power
Referent Power.
What is one of the disadvantages of incorporating continual improvement as the facility management (FM) goal?

Data can be manipulated to show improvement where none has taken place.
Routine measurement and evaluation take too much attention from the process.
Which management structure best supports a rapidly changing business situation?

Matrix Models.
Line Management.
What language style should the facility manager use to internally market the facility management (FM) organization?

Facility managers should downplay terminology to avoid confusing stakeholders.
Facilities terminology, to demonstrate expertise and skill in the facility manager's primary field.
The terminology of the stakeholder that they are working with, to demonstrate an understanding of the stakeholder's perspective.
Business terminology, to demonstrate sophistication and business prowess.
All of the following are the steps of the successful strategic facility plan, except for which one?

Demonstrate understanding of the organization's Mission and Vision.
Analyze existing facilities required to support the organization's strategy.
Provide an affordable, feasible and approved plan to translate organization's strategic objectives into tangible facility management (FM) responses.
Apply long-term analysis to detailed site plans.
What is true when developing rules for organizational codes of conduct?

Rules that reinforce organizational culture should be included even when not enforceable.
Rules intended only for facility management staff need not be compatible with the organization's rules.
Rules generally need to be more detailed than principles.
Rules are intended to replace reason with position power.
What is NOT an important output of an effective facility management (FM) Team?

Team improvement and viability.
Task performance results.
Homogeneity.
Member satisfaction.
The facility management (FM) organization sets the policy for ordering supplies, furniture, and fixtures. Whose behavior is the policy intended to affect?

Staff.
Contractors
Suppliers
Demand Organization
Which facility management tool lists a facility manager's portfolio of facilities and may include elements such as a gap analysis, recommendations for new spaces or buildings, and recommendations for new service programs?

Tactical plan
Facilities register
Strategic facility plan.
Statement of requirements
What is the comprehensive list of an organization's facility assets, including buildings, grounds, infrastructure, equipment, and furniture?

Facilities register.
Facilities audits.
Portfolios.
Facilities condition index.
What is NOT an observation technique a manager can use to recognize when conflict exists in an organization?

Ask trusted staff members to report regularly on what they are hearing among staff.
Be sensitive to the mood and verbal/nonverbal cues of stakeholders.
Treat drops in performance levels as potential conflict red flags.
Have regular conversations with employees and other stakeholders.
How can facility managers show movement from the support role to acting as a strategic partner?

Managers ensure that projects are tightly managed to meet triple constraints of schedule, budget and quality.
They take care of all facility management (FM) functions without reaching up the chain of command to show their competency.
Facility managers ensure that operation and maintenance of the facility meets organizational needs.
Facility managers start with the focus on the demand organization and develop goals for the facility management (FM) organization from there.
Why should facility mangers provide leadership to stakeholders and customers?

Help them succeed.
Help them improve.
Help them understands the organization.
None of the answers are correct.
What should the facility manager use to align the facility management (FM) strategy with the demand organization's strategy?

Balanced scorecard (BSC) system.
Facilities audits.
Strategic business plan.
Facilities register.
What information should you use to measure whether a balanced scorecard system is tracking toward achievement and, if not, make course corrections while work is in progress?

Facility register data
Performance drivers.
Outcome measures
Environmental scanning
During or at the end of the strategy validation process, why should the facility manager market the facility strategic plan to organization's executives/clients, the board of directors and/or line managers?

None of the answers are correct.
Help create a balance score card.
Agree to the process.
Get buy-in and approval.