Reference no: EM133869887
Assignment:
Case Study 1
Adam has been assigned Daute as his new client. Daute has a strong Danish accent and Adam finds it difficult to speak to her; he often feels like Daute doesn't understand what he's saying and simply nods in response to his questions. He feels frustrated and is starting to resent her lack of English, after all she's been in the country long enough to understand! Adam complains to his wife, children and friends about his client who's a 'long term Australian' who hasn't adapted to our way of life.
a) Who would you suggest that Adam speaks to about this situation? Why?
b) What tools could help Adam communicate better with Daute?
c) What is the impact of Adam's attitude on his family and friends? Think about how his prejudices can potentially affect the thoughts and behaviour of others.
Case Study 2. Client profile: Shermone Hudson
• 76 year old male
• Gender identity - female
• Born Simon Hudson, he always felt that he was a girl trapped in a boy's body.
• Has been dressing as a woman since the age of 25.
• Had hormone therapy for a number of years, but stopped it as it was making him feel sick as a result his facial hair has stopped growing, but all other male facial features (prominent Adam's apple) remain.
• His long-term partner (Greg) recently passed away, aged 82.
• Suffers from depression since Greg's death. Justine is Shermone's carer. She loves Shermone's quick humour and how she tries to laugh off life's obstacles which come her way. Justine is committed to ensure that Shermone is treated as a woman, with respect and feels included in her care choices. On this visit, Justine takes Shermone shopping to buy new clothes. Shermone chooses a dress to try on, but is stopped by the shop assistant when she tries to enter the female change rooms.
a) If you were Justine, what would you say to the shop assistant?
b) How important is it to Shermone that Justine defends her rights? Why?
c) Describe ways Justine can ensure Shermone's physical, mental and emotional wellbeing. physical: mental: emotional:
Case Study 3. Care by the Bay is the Aged Care Organisation where you are currently employed as a Personal Care Worker. Care by the Bay does not have a diverse work force. The majority of staff are female and most of the staff grew up in the local area. Ayesha is a new employee and she is the first Muslim to work at Care by the Bay. On Ayesha's first shift she notices some residents are starring at her and as they haven't seen a hijab before. Ayesha takes the time to explain to these residents the reason she wears her hijab is due to her religious beliefs.
After her explaining this most residents are interested in learning more about her religion and they ask Ayesha further questions. Over the next couple of weeks you observe that the residents and Ayesha are getting along well. Whereas some staff are excluding Ayesha from general chit chat during breaks in the staff room and haven't gotten to know her. Some staff have commented to you that they think it's odd that Ayesha doesn't eat the bacon and eggs that is supplied to the staff on Sunday mornings and you overhear two staff talking about Ayesha's hijab. You notice that Ayesha is becoming withdrawn and sits quietly playing on her phone during her breaks.
a) How could reflecting on your own values and beliefs allow you to accept Ayesha's religious preferences?
b) List three things you could do to build a good working relationship with Ayesha?
c) What could Care by the Bay do an organisation to encourage all staff to be respectful from all staff despite their cultural/religious backgrounds?