What theories can you use to describe the employee behavior

Assignment Help Operation Management

Reference no: EM132226516

Aldenbrook County Hospital is an inner-city teaching hospital with 625 beds. The organization is having problems with the Patient Transportation Department, which reports to the Vice President of Nursing. The department has 23.5 full-time equivalent (FTE) positions, including 17.5 full-time and part-time transporters, a supervisor, 2 dispatchers, a mechanic, and 2 front door attendants. Of the 17.5 transporters, 5 are assigned Monday through Friday to radiology. Transporters serve all areas of the hospital except critical care and the emergency room.

The Department has strained relations with every other department in the hospital, significant morale and behavior problems. Additionally, patients and families have complained about inconsistent and lengthy response times ranging from 14 minutes to two hours and nine minutes (129 minutes). The average educational level of the Department’s employees is eighth grade and their ethnicities reflect the neighborhood where the hospital is located: 70% African American, 15% Hispanic, and 15% Caucasian. Many have never worked in a hospital before and have no idea of how to dress. They come to work in whatever clothes they have at home, including jeans and graphic tee shirts. Training is on-the-job and transport techniques are sloppy at best. A patient slipped between a bed and a gurney last week, and the case is now under review with both hospital and patient attorneys. On top of everything, lost transport equipment is costing Aldenbrook County Hospital over $50,000 per year. You are the brand new VP of nursing, these issues were never discussed with you during the interviewing process.

Discussion Questions:

1. What are the facts of this case?

2. Describe the management issues in this case.

3. What theories can you use to describe the employee’s behavior?

4. Do you think the employees are being deliberately late and sloppy? Why or why not?

5. How would you feel if you were the new VP of Nursing and you weren’t informed about these issues?

6. What would you do to gain the trust of these employees?

7. What is the first thing the VP of Nursing needs to do?

8. What long-term strategies should the VP of Nursing consider implementing?

Reference no: EM132226516

Questions Cloud

About the requirements for effective market segments : Thinking about the requirements for effective market segments, what criteria would you use for evaluating the desirability of potential market segments?

Boeing take to reduce these switching costs : What steps could Boeing take to reduce these switching costs?

Who desire more collaborative exchange : What strategy could Alliant adopt to reach customers who desire a more collaborative exchange?

Tata corporate strategy pursues distinctly : Taken together, we can see that Tata’s corporate strategy pursues distinctly different strategic positions by different strategic business units,

What theories can you use to describe the employee behavior : What theories can you use to describe the employee’s behavior? What is the first thing the VP of Nursing needs to do?

Step in workforce planning : In order to help make your decision about a new business, you look up data in the U.S. Which of the following is NOT a step in workforce planning?

About essential business concepts : What do you know or learned in the past about Essential Business Concepts? Write an evaluative and synthesizing narrative.

Management is applied behavioral sciences approach : Explain how the leadership and management is an applied behavioral sciences approach?

Determinants affect the human resource management : What the main societal determinants affect the human resource management and how it affect the human resource management ?

User Account

All Pages