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Create a detailed job description to attract qualified candidates for several customer service representative positions. Research and create a PowerPoint presentation of at least 6 slides with 200 or more words of speaker notes per slide that addresses the following:
Describe up to 10 bulleted details that should be found in a customer service representative job description.
What level of education and experience should be necessary for a customer service representative, and why?
What level of knowledge of the industry should the customer service representative have, and why?
How and why are the job description functions, education, experience, and knowledge so important in attracting qualified candidates for possible interviews?
Choose two of the ILF presentations and debate their lessons for leadership. You should use theory in your answers discussing how the case exemplifies or differs from the theory.
Hank Smith worked for Acme Construction Co. for 32 years. He was terminated at age 67 and replaced by a much younger employee. His only evidence of age discrimination is an email from the manager of his department stating that he (the manager) unders..
How Leadership effectively communicates with Diverse Work Groups in the Army. Discuss insights you gained from your study for your professional development.
Explain one example from your professional experience, or that you are familiar with, where a process or function was outsourced.
1- why are teams so critical to the success of organizations today?2- how does the lack of commitment and avoidance of
HRM 560:Using Kotter's model, identify the three (3) most significant errors made out of all of the change stories presented and describe the ramifications of those mistakes. Make at least one (1) recommendation for each change story that would ha..
List and describe the four general project management process phases and provide a brief summation of how the HR and IT departments work together to establish the HRIS
Compare and contrast two (2) vendors, including a description of the cost, capabilities, and HR functions that the HRIS caters to. Based on your comparison, choose the HRIS vendor that you will recommend to your client, and explain the main reason..
provide a scientific hypothesis and explain how one might go about testing it either by confirming the hypothesis or
Explain why it is crucial to communicate the reasons for any changes in a compensation system to employees. Describe various ways the organization you work for (or one you have worked for) should communicate these changes and why. Be specific.
technology consultants is a company started by a computer science professor. the professor hired three graduate
important information about human resources planningyou are the director of human resources for a company that
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