Reference no: EM132875856

Case example 1:

Miguel was assigned to a high school guidance office for his internship. Within the first few weeks of his placement, a 14-year-old male student, Antonio, came into the guidance office several times to speak with someone about a conflict with another student. Miguel's supervisor assigned him to talk with Antonio, and the two of them formed a close relationship. In the fourth week of the internship, Antonio walked into the guidance office with Armando, the student he had been complaining about in previous weeks. The two were in a heated conflict. Miguel met with the two together and tried to mediate their conflict. When the two boys left the office, nothing had been accomplished, and Miguel felt angry and frustrated with Armando. As he thought about the conversation, he began to realize that he had spent most of the time listening to Antonio's point of view and at times pressed Armando to change his behavior. He had spent little time hearing Armando's point of view or examining how Antonio's behavior might have been playing into the problem. Miguel realized he had been ineffective in his work with the two boys and was concerned that he might have alienated Armando from ever entering the counseling office again. He thought he should do something about the situation, but what?

1) Do you see miguel's mistake as a reparable mistake?

2) If you were miguel's position, what corrective action might you take at this point?

3) What lessons do you think he can learn from this mistake?