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The owner of the Golden Muffler Shop estimates that the cost of customer waiting time, in terms of customer dissatisfaction and lost goodwill, is $10 per hour of time spent waiting in line.
The average car has a 2/3-hour wait (Wq). There are approximately 16 cars serviced per day (2 arrivals per hour times 8 working hours per day).
The only other major cost that Golden's owner can identify in the queuing situation is the salary of Jones, the mechanic, who earns $7 per hour, or $56 per day. What is the total expected costs?
You are the prime minister of a new African nation that is oil rich. Your currency is the Zambia (made up name). Would you choose to let your currency float, be pegged or do something else? Provide reasons for doing so.
Develop innovative and sustainable solutions to strategic and global operations management challenges.
The term “uncertainty” is often used in the context of discussing risk. Is the term “risk” synonymous with “uncertainty”? Explain what differences, if any, exist between these terms.
The primary factors that might contribute to Project X's failure are employee-related. market maturity related, and health-related.
Conflict resolution is a necessary skill for any manager or leader. In this assignment, you will examine the difference between conflict and competition.
There's no question that the drunk employee can face criminal charges, but Steve wonders if it's possible that he, too, might face criminal charges.
Carla works at a typical quick service restaurant (QSR). She is never involved in any problem-solving activities because the system dictates they must defer to managers when problems arise. In addition, she has never been asked to provide any input a..
Why would a tourism organization become a member of the TTRA? Please list at least two benefits.
In a survey used to learn about the quality culture in an organization, employees are asked questions that relate to three levels upper management,
Create one open-ended “marketing-type” question that anyone from our class can answer. Complete this by Wednesday. Example: Who has influenced you the most in your career thus far and how has that influence changed your life?
If you were given the task of outsourcing your company’s transportation operations, what types of capabilities and core competencies would you seek in a 3PL service provider? Think back to Case 12-1: Which of the items did you think Jetstream Aerospa..
ABC has a demand (which is deterministic) for 27,000 DVD’s per month. The cost of a DVD is $2.30 and the holding cost is 30 percent of the cost of the product per year. The ordering cost is $700 per order. There are 350 days per year. What is the eco..
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